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Please Visit Us Centurion 012 665 2079 Cape Town 021 510 8112

Terms + Conditions

Summary (Click here for detailed terms + conditions)

Returns + Refund Policy

If you are not completely satisfied with your purchase, we will refund or exchange the item within 14 days of purchase*.

Please note that certain items are not returnable.

With Receipt: Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, in the original payment method.

Without Receipt: Items returned within the guidelines without a receipt will be processed at the lowest sale price.

Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.

Guidelines:

Unwanted items returned for refund or replacement should be returned in an unused condition in its' original packaging and with all accompanying manuals and accessories.

For defective items, please allow a reasonable amount of time to attend to the problem. In certain cases, the item may be referred to the supplier.

*Our standard return policy does not apply to the following items:

For health reasons, items such as underwear and food are not returnable.

Close-out special price items are not returnable.

Send items to:

Camp And Climb
42 Marine Drive Service Road
Paarden Eiland
7405

Remember to register the package.

Remember to include a copy of your receipt.

Delivery Policy

Delivery + Packing charges are calculated in the shopping cart. Orders above R400 value ship for free!

Please note: - we do not deliver to P.O.Boxes or Post Offices. Door to Door only.

This may not apply to certain outlying areas or farms that may incur a higher shipping charge. Camp And Climb will quote on this additional charge if necessary.

Whilst we have a wide stock holding, certain items or quantities may only ship after a number of days - we will communicate with you in this regard.

Should you have any special delivery restrictions (such as not being able to receive deliveries at home), please be sure to notify us so that the appropriate arrangements can be made.

Once the item has been shipped, we will provide you with a tracking number in order for you to easily track your shipment.

Privacy Policy

In order to transact with us, you will be required to furnish certain information.

Your email address and any information provided by you is used solely for the purposes of the transaction and for communicating with you from time to time via our newsletter.

Camp And Climb will not provide your contact information to a third party without your express consent.
Security

Your credit card information is not stored by us, you will be directed to a secure server for processing of the payment.

For more information, visit https://www.payu.co.za/faqs/security/

Detailed Terms + Conditions

Terms Of Use Of The Camp And Climb's Website in Detail

Agreement

Welcome to Camp And Climb. Camp And Climb (www.campandclimb.co.za) is operated by Camp And Climb cc referred to as Camp And Climb. All affiliates (suppliers and service providers) provide their services to you subject to the conditions detailed in this agreement. By using the Camp And Climb website and/or registering to shop on you confirm that you have familiarized yourself with the terms and conditions governing the conduct of parties accessing or using the Camp And Climb website to trade and that you agree to be bound by these terms and conditions.
Should you not agree to the terms and conditions stipulated you may not use the Camp And Climb website.

Your access to the Camp And Climb website and use of any services provided by Camp And Climb including any purchases made by you from Camp And Climb are subject to terms and conditions established under the following headings:

  • Terms of Use of Camp And Climb Website
  • Terms of Trade with Camp And Climb
  • Privacy and Security Statement
  • Intellectual Property Statement
  • Dispute Resolution
  • Compliance with Statutory Consumer Protection Provisions
  • Contact Information
  • Terms of Use of Camp And Climb Website

The Mall Operators grant you a limited license to access and make personal use of the Camp And Climb website. You are not allowed to modify (other than page caching) the website or any portion thereof without the prior written consent of Camp And Climb.

This license does not permit any resale or commercial use of the Camp And Climb website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Camp And Climb website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

The Camp And Climb website or any portion of the Camp And Climb website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the prior written consent of Camp And Climb.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the website or our affiliates without prior written consent.

You may not use any meta tags or any other "hidden text" utilizing the Camp And Climb name or trademarks associated with the Camp And Climb website without the prior written consent of Camp And Climb. Any unauthorized use terminates the permission or license granted by Camp And Climb.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Camp And Climb website so long as the link does not portray Camp And Climb, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Camp And Climb logo or other proprietary graphic or trademark owned by Camp And Climb, or those of their affiliates, as part of the link without prior written permission of the owner of the graphic or trademark.

Camp And Climb may provide links from the Camp And Climb website to other websites which may offer services to you. Camp And Climb are not responsible for evaluating the content or offerings made on these websites. Camp And Climb do not endorse or warrant the offerings of any of the businesses or individuals, nor are they responsible for the content of the websites to which links may be provided, or that of any third party websites, which may be accessed through these linked websites. No liability will be attributed to Camp And Climb for any dealings with any other websites accessed through links provided by Camp And Climb and you are solely responsible for assessing the terms and conditions and privacy provisions of any of these websites.

Disclaimer Of Warranties And Limitation Of Liability

The camp and climb website is provided by camp and climb on an "as is" and "as available" basis. Neither camp and climb, nor their directors, employees, officers, suppliers, or service providers make any representations or warranties of any kind, express or implied, as to the operation of the camp and climb website or the information, content, materials, or products included on the website you expressly agree that your use of the camp and climb website is at your sole riskt to the full extent permissible by south african law, camp and climb their members, employees, officers, suppliers, or service providers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Camp and climb do not warrant that the camp and climb website, its servers, or e-mail sent from camp and climb are free of viruses or other harmful code. Camp and climb will not be liable for any damages of any kind arising from the use of the camp and climb website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. In no event shall camp and climb, their directors, employees, officers, or their suppliers or service providers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the use of the camp and climb website, our services or this agreement (however arising, including negligence). The liability of camp and climb their directors, employees, officers, suppliers, and service providers to you or any third parties in any circumstance is limited to R5 000.00.

Applicable law

The Camp And Climb website and all communications and transactions concluded using the website, are governed by, and you agree to, the application of the laws of the Republic of South Africa. As the website is targeted at South African citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you, and to the extent that they cannot be waived, you shall not enter into any transactions with Camp And Climb.

Terms Of Trade With Camp And Climb.

Invitation to do business

The products or services which appear on the Camp And Climb website are displayed as an invitation to do business and to allow you to make an offer to purchase the products or services to Camp And Climb. Only when Camp And Climb have communicated acceptance of your offer and capability to fulfill the order will an enforceable agreement of sale be transacted. This communication of acceptance can only be communicated to you once we have confirmed stock and pricing from our suppliers.

The price of any products or services sold through Camp And Climb shall be confirmed on the acceptance of your order. Despite our best efforts, a small number of the products or services offered on the website may be mispriced.

  • If the correct price is lower than our stated price, we will charge the lower amount provided that the price difference is not too high.
  • If the correct price is higher than our stated price, we will be entitled to adjust the price to reflect the correct value.

IMPORTANT: Online prices may differ from Camp And Climb in-store prices.

IMPORTANT: If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the Camp And Climb website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with Camp And Climb. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services.

Place and time of agreement

Agreement as to the terms of use of the Camp And Climb website shall be deemed to have be accepted by you at the time that you first accessed the Camp And Climb website and thereafter confirmed each time that you access the Camp And Climb website.

Agreement to use the Camp And Climb website and those governing all transactions that may be effected using the Camp And Climb website shall be deemed to have taken place in Cape Town.

All communications with Camp And Climb facilitated by the Camp And Climb website, the Camp And Climb call centre, or email communicated between you and Camp And Climb Operators shall be deemed to have been received, in the case of communications initiated by Camp And Climb, when the communication leaves the Camp And Climb website or email server, and in the case of communications initiated by you, when it is received on the Camp And Climb website or email server. Acceptance by Camp And Climb of an order placed by you shall be deemed to have been made and an agreement entered into, when communication of the acceptance leaves the Camp And Climb website or email server.

Your order may be cancelled at any time.

IMPORTANT: If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the Camp And Climb website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with Camp And Climb. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services.

Place and time of agreement

Agreement as to the terms of use of the Camp And Climb website shall be deemed to have be accepted by you at the time that you first accessed the Camp And Climb website and thereafter confirmed each time that you access the Camp And Climb website.
Agreement to use the Camp And Climb website and those governing all transactions that may be effected using the Camp And Climb website shall be deemed to have taken place in Cape Town.

All communications with Camp And Climb facilitated by the Camp And Climb website, the Camp And Climb call centre, or email communicated between you and Camp And Climb shall be deemed to have been received, in the case of communications initiated by Camp And Climb, when the communication leaves the Camp And Climb website or email server, and in the case of communications initiated by you, when it is received on the Camp And Climb website or email server. Acceptance by Camp And Climb of an order placed by you shall be deemed to have been made and an agreement entered into, once a product leaves the Camp And Climb premises destined for you. If only part of an order leaves our premises, only that portion of the order is deemed as accepted. Camp And Climb can cancel any order at any time.

Backorders

Due to the popularity of some products or services, Camp And Climb may not always have a products or services ordered by you in stock. Camp And Climb will accept orders for out of stock products or services to ensure that you will be able to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be shipped to you.

Electronic communications

When you visit Camp And Climb or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Camp And Climb will communicate with you by e-mail or by posting notices on the Camp And Climb website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Further, that your acceptance of any terms or conditions applicable to the Camp And Climb website and transactions concluded using the Camp And Climb website, as well as your intent to enter into any transaction on Camp And Climb, may be evidenced by any action by you from which this may reasonably be inferred.

Registration

It is necessary for an individual to register in order to make an offer to purchase any of the products or services provided by Camp And Climb and the payment via credit card takes place on a secure server at www.payu.co.za. Offers to purchase are restricted to individuals who may legally enter into binding and enforceable agreements. No person under the age of 18, or not legally permitted to enter into a binding and enforceable agreement, may make an offer to purchase. Any person not permitted to make an offer to purchase but who does so, shall be guilty of committing a fraud and Camp And Climb may take whatever legal action it deems necessary to obtain the appropriate relief.

Gift Vouchers (online vouchers)

All Camp And Climb issued gift vouchers expire 3 years from the date in which they are issued unless otherwise stated on the voucher.

  • A voucher can only be used multiple times until the full value is spent.
  • A voucher cannot be used together with another voucher:
  • Any abuse of a voucher will result in us cancelling the order and disabling further voucher use for the user on our system.

Disclaimer of warranties and limitation of liability and applicable law

The provisions of the Disclaimer of warranties, Limitation of liability and Applicable law relating to the use of the website apply equally to the remainder of this agreement.

Amendment To Terms And Conditions

Camp And Climb may amend the terms and conditions governing access to the Camp And Climb website as well as trade using the website. Camp And Climb shall, prior to the amendments of the terms and conditions, give registered purchasers and any third parties to whom this agreement may apply notice of the amendments by email, or by posting the notice of such amendments on the Camp And Climb website. Your continued use of the site however, will be regarded as an acceptance of the amended terms and conditions.

Advertising and Printed Material

While Camp And Climb makes every possible effort to ensure that all product information and pricing in any form of communication material is factually correct at the time of communicating it to the public, Camp And Climb cannot be held responsible if any factual errors occur. Please check pricing and specifications on the Camp And Climb website for any changes. All prices are inclusive of VAT unless otherwise stated. All prices exclude delivery costs. E&OE.

Privacy And Security Statement

Camp And Climb know that you care how your personal information may be collected, processed and used; we appreciate your trust that Camp And Climb will do so carefully and sensibly. This notice describes the Camp And Climb privacy policy. By visiting Camp And Climb, you are accepting the practices described in this Privacy and Security statement.

  • Information You Give Us: We receive and store information you enter on the Camp And Climb website or that you may provide on Camp And Climb in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
  • Automatic Information: The Camp And Climb website receives and stores certain types of information whenever you interact on the Camp And Climb website or communicate with Camp And Climb by email. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Camp And Climb.
  • E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from the Camp And Climb website, if your computer supports such capabilities.
  • By providing the information to Camp And Climb you consent to Camp And Climb collecting maintaining, storing and processing the information, provided that Camp And Climb shall:
  • not disclose your personal information to a third party other than to effect the transactions agreed to in using the Camp And Climb website without obtaining your express consent to do so;
  • only disclose your personal information, without your consent, if legally required to do so;
  • be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.
  • Camp And Climb shall own and retain all rights to non-personal statistical information compiled by it.

While Camp And Climb and their affiliates shall take commercially reasonable care to safeguard the information provided by you on Camp And Climb from unauthorized access or disclosure, Camp And Climb do not represent or guarantee that the safeguards will provide absolute protection.

Camp And Climb shall not be obliged to encrypt any information sent to you, received from you or stored on your behalf or for the purposes agreed in this agreement, unless agreed with you to the contrary, in writing.

Intellectual Property Statement

Copyright in any information or trademarks displayed anywhere on the Camp And Climb website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by Camp And Climb or by the original creator of the materials, or by suppliers and service providers to the Camp And Climb website. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described on the Camp And Climb website or with the prior written permission of Camp And Climb. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on the Camp And Climb website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Dispute Resolution

You choose the email address elected by you to receive delivery of the products and Camp And Climb chooses This email address is being protected from spambots. You need JavaScript enabled to view it..

Compliance With Statutory Consumer Protection Provisions

Camp And Climb adhere to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 ("the Act"). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the Camp And Climb website, as well as the information required in terms of the Act, are provided for your reference.

Return of products or cancellation of service agreements

Camp And Climb shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within thirty days of the date of receipt by you of the products or the conclusion of an agreement to provide services.

Exclusions from return of products or cancellation of service agreements

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

  • any products and services are acquired by auction;
  • the supply of products which comprise foodstuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer;
  • to services which commenced with the customers consent, (either express or implied) prior to the expiry of the thirty day period;
  • where the price of the products or services depend on fluctuation in financial markets beyond the control of Camp And Climb;
  • where the products are personalised or made to the customer's specifications;
  • where the products are underwear which cannot, for health reasons, be returned;
  • where the products by reason of their nature cannot be returned (electronics,safety equipment)
  • if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
  • the sale of reading material in whatever form;
  • the provision of any gaming or lottery services;
  • the provision of accommodation, travel, transport, catering or leisure services if Camp And Climb or its agents or suppliers undertake to provide these services on a specific date or within or for a specific period
  • the product is a voucher of any kind

Competitions Terms and Conditions

  1. Competitions are open to residents of South Africa only and all entries must be made in the English language.
  2. Anyone working for Camp And Climb, or any of its associated companies or any family members or associates is prohibited from entering any competitions and also any company or any professional and/or commercial entries are similarly prohibited from entering.
  3. No cash alternative is available to any prize unless expressly stated otherwise.
  4. The closing date for any competition is as stated on the entry form. The judges cannot accept responsibility for late entries.
  5. Entrants expressly declare that they do understand these Terms and Conditions and are duly authorized to participate in the competition.
  6. The editors' and/or judges' decision will be final. We will not enter into correspondence.
  7. All entrants' information is private and will be used only in accordance with our Privacy Policy.
  8. Multiple winners may be subject to a tiebreak to decide an outright winner.
  9. Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification.
  10. Winners under 18 years old require permission from a parent/guardian to take the prize and any winner may be required to submit proof of age or prove ownership on authorised use of phone.
  11. Prize is non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-drawn/next highest score etc.
  12. We accept no responsibility for any incorrect or incomplete registration details that you may supply as part of your registration and responsibility will not be accepted for undelivered, lost or delayed text messages or postal entries nor for any network errors for which there may be delays during peak time. Proof of sending is not proof of receipt. Technical or ineligible errors will void entries.
  13. If any prize offered is unavailable, we reserve the right to select alternative prizes of equivalent value and we reserve the right to modify, supplement or withdraw all or part of this competition without notice and there are no refunds for abortive games. Your statutory rights are unaffected.
  14. Entrants acknowledge that in consideration of the prize offered to winners by us the winning entries may be released, displayed to the public by us or any company connected with the promotion. This will be in the form of the winner's name and city of origin. Entrants agree that we are the owner of the entire copyright, whether now existing or howsoever, arising in the future, including all the rights throughout the universe to promote, reproduce for commercial use or otherwise, edit, advertise and publicise, produce, record and reproduce by any art medium or method whether now known or later developed ('Exploitation Rights') to be exercised in our sole discretion throughout the world for the full term of copyright and other rights and all renewable and extension thereof including for the avoidance of doubt the right to register any design rights and/or trademarks.
  15. Further, the entrant irrevocably and unconditionally waives all moral rights to which they may now or at any time in the future be entitled pursuant to any copyright and patents act and under any similar law in force from time to time anywhere in the world in respect of all works referred to herein.
  16. By entering any competition on the site, you are agreeing to receive marketing communication from Camp And Climb in the future.

Customers' obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within thirty days of the receipt of the products or services, the customer shall return to Camp And Climb or their authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by Camp And Climb or their agents, to the customer as well as an indication of the customers' choice to cancel the transaction.

The customer shall refund to Camp And Climb all direct expenses incurred by Camp And Climb or their authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by Camp And Climb or their authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

Camp And Climb obligations on return of the products and services

Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services, Camp And Climb or their authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to Camp And Climb as provided for above.

Contact Information

E-Mail Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Errors:

Please note that although Camp And Climb endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Camp And Climb for a full refund within 7 days of delivery with original sales receipt. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).

Errors and Omissions Wording

Neither Camp And Climb nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, Camp And Climb makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to This email address is being protected from spambots. You need JavaScript enabled to view it.

Camp And Climb shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Camp And Climb will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

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