Returns + Refund Policy

If you are not completely satisfied with your purchase, we will refund or exchange the item within 14 days of purchase*.

Please note that certain items are not returnable.
With Receipt: Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, in the original payment method.

Without Receipt: Items returned within the guidelines without a receipt will be processed at the lowest sale price.
Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.

Guidelines:

Unwanted items returned for refund or replacement should be returned in an unused condition in its' original packaging and with all accompanying manuals and accessories.
For defective items, please allow a reasonable amount of time to attend to the problem. In certain cases, the item may be referred to the supplier.

*Our standard return policy does not apply to the following items:

For health reasons, items such as underwear and food are not returnable.
Close-out special price items are not returnable.

Send items to:
Camp And Climb
42 Marine Drive Service Road
Paarden Eiland, Cape Town
7405

Remember to register the package.
Remember to include a copy of your receipt.